【職場技能】過期Email未來得及回覆?4個回覆Email技巧 挽回你的專業精神

【職場技能】過期Email未來得及回覆?4個回覆Email技巧 挽回你的專業精神

Office
ByFennie on 08 Dec 2020 Digital Editor

進入職場之後,會大量地收到很多e-mail,有些e-mail已經一個月了但未來得及查看及回覆。俗語有話:遲覆總好過無覆,因為你不知道日後會否有求於對方,所以不能忽視回覆e-mail的小小動作,有可能會對你日後影響深遠!對於這些塵已久的過期e-mail,要如何優雅的回覆是一種技巧。

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1. 回覆工作e-mail

一般上工作上的e-mail不應該遲覆,但若真的遲了的話,不妨試下以下的回覆方法。

Dear XXX(對方名字),

As I was looking through my drafts, I realized I had never [emailed/responded to] you about [subject]. I am sincerely sorry for letting the ball drop on this one—in the future, I’ll double-check that I’ve sent my messages to you so it doesn’t happen again.

After meeting with the Dev Ops team, we’ve decided to move forward with the original plan discussed at our March meeting.

Apologies again,

XXX(你的名字)

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2. 回覆想請你幫忙的人

雖然說現代大家有什麼急事都是用WhatsApp或其他社交軟件,很少人會用e-mail。但有些人可能同你交情不深,並沒有你的聯繫方式,只有你的e-mail,那麼這是他唯一可以找你的途徑。對於向你尋求協助的e-mail,避免對方對你產生誤會,你一定要好好回覆並告訴他,你願意以最大的努力去幫忙,以彌補無意無視了的e-mail。

Dear XXX(對方名字),

Last month, you asked me if I knew anyone who worked at XXX(公司的名字), and I apologize for not answering sooner! Are you still hoping to find a contact there? I just looked through my connections and discovered a couple people who might be helpful. Let me know if you want me to make some introductions.

And if there’s anything else I can do for you, just ask. I promise I’ll try to be quicker next time!

XXX(你的名字)

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3. 回覆壞消息的e-mail

對於受到壞消息的e-mail,你不能不回覆,並且要向對方道歉及解釋遲回覆的原因,以及問候對方是否有什麼需要你幫忙的地方。

Hi XXX(對方名字),

I hope you’re doing well and that your last semester at XXX(公司的名字) is off to a great start. My sincerest apologies for not getting back to you about the remote internship sooner.

After thinking it over, our team doesn’t think this will work out—so much of our communication happens in person, and we’d hate for you to miss that. However, you’re clearly talented and motivated, and I’d be more than happy to see if I know anyone at another company who could use a remote intern. Let me know if you’re interested.

Sincerely,

XXX(你的名字)

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4. 有些友好但「技術上」不用回覆的e-mail

有些電郵沒甚麼大重點,但又能讓你知道某些資訊,或需要你一些簡單的答覆,但毫無急切性,那當然可以優先處理你的日常工作項目。但一空閒時,最好還是作出簡單的回覆,衷心表達你的道歉,並證明你的反應遲鈍,讓對方不會覺得你無禮。

即睇範例:

Hi XXX(對方名字),

Thanks so much for your kind note last month! Yep, it was definitely exciting for our team to get the Wall Street Journal mention—things have been crazy here ever since, which is why I’m so late in answering your email. (I apologize!)

I saw your company recently announced its launching a new marketing division. That’s so awesome, congratulations! How’s everything been going over there?

Thank you again, and I hope to see you at another meet-up in the future.

廣告
廣告

Best,

XXX(你的名字)

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以上未覆e-mail的方法及示範可挽救你的專業名聲,亦可向對方解釋遲回覆的原因。不過,以後盡可能儘快回覆e-mail,這樣才能展現你的專業精神。

Text: TopBeauty Editorial

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開場白

-  I am writing to confirm/enquire/inform you…
- I am writing to follow up our earlier decision on…
- I am reaching out to you about…
- I recently heard about...and would like to...
- As I mentioned earlier about…
- As you requested...
- As we discussed over the phone/before…
- Please be advised/informed…
- We would like to inform you that…
- Please note that…

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預約見面

- We will have a meeting regarding…
- Could we meet and discuss…
- Would you arrange a formal appointment for us…
- I would like to arrange a suitable time and place to meet to discuss…
- Can we get together to talk about…

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期待回復

- We look forward to your clarification.
- May I have your reply by***, if possible?
- I would appreciate it very much if you would send me your reply…
- Please advise if you agree with this approach.
- I await your immediate response.
- I would appreciate your immediate attention to the matter.

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感謝回信

- Your prompt response will be most appreciated.
- Thank you for your time and consideration.
- Thank you for reaching out to us regarding...
- I would appreciate your kindest understanding with/regarding this matter.
- Your understanding and cooperation is highly appreciated.

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道歉回復

- Due to circumstances beyond our control...
- We are sorry to inform you that…
- We are sorry for any inconvenience caused.
- I apologise for the delay in...
- I would like to apologise for...
- Sorry for the delay in replying.
- We regret to inform you that…
- I am afraid that I must inform you of/that…
- Sorry for any trouble caused.

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請求/要求

- We would be grateful if you could…
- Would you please send me…
- Please keep me informed on the matter.
- Please keep me posted.
- Please, do keep me updated.

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尋找附件

- I am enclosing…
- Attached herewith is...
- Please find enclosed…
- For reference, I've appended…
- You’ll find the attachment below.
- Please find the attached file for your kind reference.
- Please refer to the attached file for your kind perusal.
- Please find the attached file for your approval.
- The requested document is attached to this email.
- Relevant information is in the attached file.

Text: TopBeauty Editorial


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